Terms and Conditions

TERMS AND CONDITIONS

 We are obliged to set out our terms and conditions as part of our agreement to provide a service for which we are to be paid. If you have any concerns about our T&C please contact us prior to placing a booking. 

1. FEES

 Full payment of the class fees must be received prior to commencement of the class. Your place at the class cannot be guaranteed until full payment is received.

2. AGES OF ATTENDEES

Whilst anyone over the age of 18 may attend, anyone younger than this must be accompanied by a responsible adult for the duration of the day by prior agreement. 

3. METHODS OF PAYMENT

Fees can be paid by post, online or by Gift Voucher. Cheques should be dated two weeks prior to the class date. Please make all cheques payable to Paul Ranson & Terri Robertson

Upon receipt of a booking we will endeavour to contact you as soon as possible to confirm the booking. However we cannot be held responsible for loss of booking forms and cheques sent by post. Our classes can accommodate a limited number of painters and to be fair to everyone we have a ‘first come, first served’ system for places. We cannot accept verbal, email or postal requests to hold places.

4. PAYMENT BY CASH

Please do not send cash through the post! We cannot accept any liability for loss.

5. CANCELLATIONS BY YOU
Some classes are very popular and we may have a list of extremely keen people on “stand-by” in the event of a cancellation.  Please give us as much notice as possible if you are unable to attend a class that you have booked.  Please telephone us on 01903 692874 (you can leave a message if we are not available to speak to in person). 
-  If more than 24 hours notice is given, we will refund your booking fee in full.
-  If less than 24 hours notice is given, we will retain the booking fee, but send you a Gift Voucher for £20 for use at a future class(s)
- Where no contact is made, we are unable to refund any part of the booking fee. 

6. CANCELLATIONS BY US.

In the unlikely event that we must cancel a class you will have the option of transferring to another class (subject to availability) or of having a full refund of the fees.We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any cancellation of classes.

7. NON-ATTENDANCE

Non-attendance of classes due to illness or for personal reasons does not provide the right to a refund. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

8. MATERIALS AND EQUIPMENT

The class fee includes the cost of basic materials which will be provided unless otherwise stated at the time of booking.

9. CONDUCT

Those attending our classes are expected to conduct themselves in a reasonable manner and to recognise that others attending also require support and assistance. If a student becomes persistently disruptive we reserve the right to offer a verbal warning and, if this does not resolve the situation, we may, at our discretion, ask that person to leave the class.

10. RECORDING

Due to copyrights, and to respect other participants, the use of audio and/or visual recording is not permitted during any class. Please be aware that not everyone likes to have themselves or their work photographed.

11. HEALTH & SAFETY

Those attending are asked to wear appropriate clothing and footwear to our classes. We provide a disposable pinnie but you may still get paint on your clothing. We cannot accept responsibility for any loss or damage to clothing or personal property.

12. Gift Vouchers

Vouchers may be purchased as partial or full payment of a class. They may only be redeemed at our classes and are not transferable to any other instructor or used to purchase goods. They are not to be resold and must be used in conjunction with our classes within 24 months from the date of receipt of the voucher(s). Any request for a refund can only be made by the purchaser of the voucher(s) as long as its within the 24 month period. Any consideration for a refund is at our discression.