Overseas Shipping T&C's

Bob Ross Classes with Paul and Terri / Paul Ranson Art uses the following Royal Mail Airmail services: International Tracked.

We charge full shipping costs for your first item. Additional items are charges at a discounted rate. Our rates are based on those published by Royal Mail and are subject to change in line with Royal Mail. We reserve the right to amend our charges without prior notice.

Orders are dispatched promptly upon receiving cleared payment Monday to Friday. We endeavour to dispatch items ordered by 09:00am (GMT) on the same day, or by the next working day during busy periods. We do not ship at Weekends or during UK Bank/Public Holidays.

Estimated Delivery Times: delivery to Ireland & Europe usually takes 5-10 working days from our dispatch date. Delivery to USA, Canada, New Zealand & Australia can take between 10-21 working days from our dispatch date. Some items may take longer and can be delayed due to seasonal variations, Postal Service delays, Airlines and weather problems etc.

IMPORT DUTIES, TAXES AND CHARGES are NOT INCLUDED in the item price or Shipping charges. These charges are the Customer’s responsibility.

Before placing an order, please check with your country's Customs & Excise Department to determine the legal requirements for the importation of goods into your country, as well as any cost implication. The Customer should also be aware of possible Customs controls, such as:

  • duty and Goods & Services Taxes (GST) may be payable;
  • it may be a prohibited import and require a permit before it is allowed into the country; or
  • it may be a prohibited import and not allowed into the country under any circumstance and will be seized by Customs for destruction.

You agree under our terms and conditions of sale to be liable for these duties and in the case of seizure to accept full legal responsibility and to acknowledge that a refund under either of these circumstances will not be made.

Orders Not Received: if your order has not been received within our suggested time limits, please contact your local mail handling centre first. The Royal Mail will not consider that an item is lost or delayed until 20 working days (for European destinations, and 25 working days for the rest of the world) have elapsed from the date of posting, and we are bound by the same rules. When 20 or 25 working days have elapsed, if your order has still not been delivered, we will either refund your payment or send a replacement to you. Items that are reported as missing after 50 days from the date of dispatch will not be considered eligible for refund or replacement.

Bob Ross Classes with Paul and Terri / Paul Ranson Art cannot be held responsible for any delays in delivery once your parcel has passed into the hands of the Royal Mail (including but not exclusively, natural disasters, industrial disputes, weather conditions, civil disputes, Acts of God or war)